Privacy Policy

This website is operated by Apollo Guest House.
We take your privacy very seriously and we ask that you read this privacy policy carefully as it contains important information on:
  • the personal information we collect about you.
  • what we do with your information.
  • who your information might be shared with.

Who we are?

Apollo Guest House (‘we’ or ‘us’) are a ‘data controller’ for the purposes of the relevant data protection legislation including the Data Protection Act 2018 and the EU General Data Protection Regulations 2016 (i.e., we are responsible for, and control the processing of, your personal information).

What information we collect?

Personal information provided by you:

We collect the following personal information about you when you register with us, express an interest in or purchase products or services from us. We also collect personal information when you contact us.

Personal information provided by third parties:

Occasionally we may receive information about you from other sources, which we will add to the information we already hold about you in order to help us provide products and services and improve and personalise our service to you. We will always seek your permission to contact these people for your information.

The information we collect may include:

  • Basic personal details such as your name, address, e-mail address, telephone number, date of birth.
  • Any information that appears on your identification documents.
  • Information regarding the use of our facilities in accordance with your booking.
  • Information provided during the course of your booking.

Personal information about other individuals:

If you give us information on behalf of someone else, you confirm that the other person has appointed you to act on his/her behalf and has agreed that you can:
  • give consent on his/her behalf to the processing of his/her personal data.
  • receive on his/her behalf any data protection notices.

Monitoring and recording communications:
We may monitor and record communications with you (such as telephone conversations and emails) for the purpose of quality assurance, training, fraud prevention and compliance.

Use of cookies:

A cookie is a small text file which is placed onto your computer (or another electronic device) when you use our website. We use cookies on our website.
For example, we may monitor how many times you visit the website, which pages you go to, traffic data, location data and the originating domain name of a user’s internet service provider. This information helps us to build a profile of our users. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually.
You can set your browser not to accept cookies and the websites below, will tell you how to remove cookies from your browser. However, some of our website features may not function as a result.
For further information on cookies generally visit or

How will we use the information about you?

We collect information about you so that we can:
  • identify you and manage any accounts you hold with us.
  • process your booking.
  • conduct research and carry out statistical and behavioural analysis.
  • carry out customer profiling and analyse your booking preferences.
  • if you agree, let you know about other products or services that may be of interest to you.
  • detect and prevent fraud.
  • verify your identity and carry out anti-fraud checks.
  • provide you with payment options.
  • assess your application for a service or quote.
  • monitor your use of our website and any response to advertising campaigns.

Keeping your data secure:

We will use technical and organisational measures to safeguard your personal data, for example:
  • we store your personal data on secure servers.
  • payment details are encrypted using SSL technology (typically you will see a lock icon or green address bar (or both) in your browser when we use this technology).
While we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us.

What can I do to keep my information safe?

If you want detailed information from, Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit Get Safe Online is supported by HM Government and leading businesses.

What rights do you have?

Right to request a copy of your information:

You can request a copy of your information which we hold (this is known as a subject access request). If you would like a copy of this, please:
  • email, call or write to us.
  • let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill).
  • let us know the information you want a copy of, including any booking number or reference numbers, if you have them.

Right to correct any mistakes in your information:
You can require us to correct any mistakes in your information which we hold free of charge. If you would like to do this, please:
  • email, call or write to us.
  • let us have enough information to identify you (e.g., booking number, full name, property address).
  • let us know the information that is incorrect and what it should be replaced with.

Right to restrict processing and to be forgotten:
Where your details are no longer needed to perform our contractual obligations, you have the right to restrict how we use your data, including to request that we delete any or all personal data we hold on you. The only reason we would not carry out this request is if it would result in us being in breach of other legal or regulatory obligations we have.
If you would like to do this, please:
  • email, call or write to us.
  • let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill).
  • let us know what method of contact you are not happy with if you are unhappy with certain ways of contacting you only (for example, you may be happy for us to contact you by email but not by telephone).

How to contact us:
Please contact us if you have any questions about this privacy policy or the information, we hold about you.
If you wish to contact us, please send an email to [email protected] or write to us at Apollo Guest House 25 Cambridge Gardens TN34 1EH or call us on 01424 444394.

Changes to the privacy policy:

We may change this privacy policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version that will apply each time you access this website.